Cancellation, Return and Refund:

a. Cancellation by Customer: In the event of request for cancellation of the order before its delivery, Tifola may accept the request for cancellation of the order and refund the amount up to the Order Value to the Customer within a reasonable period of time, provided that it shall be the sole discretion of Tifola to accept or reject the request for cancellation of order. Tifola shall have the right to charge a cancellation fee from the customer if the merchant is charging a cancellation fee from Tifola.

b. Cancellation by Tifola: There may be cases where Tifola is either unable to accept the order or cancels the order, due to any reasons including without limitation, technical errors, non-availability of the Nutrition Product, or non-availability of the desired quantity of the Nutrition Product ordered by the Customer, non-availability of the service, inaccuracies or errors in pricing information, inaccurate particulars such as contact number, address, etc. provided by the Customer, unresponsive Customer, etc. In such cases, You accept and acknowledge that Tifola reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the Customer, and the Customer shall accept and undertake that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same.

c. If the order is cancelled after payment has been charged and the Customer is eligible for the refund of the Order Value or any part thereof in accordance with the policies of Tifola, the said amount will be reversed in the Customer’s account of the same source. In the event the Customer has provided incorrect particulars, e.g., contact number, delivery address etc., or that the Customer was unresponsive, not reachable or unavailable for fulfillment of the services offered to them, the Customer will not be eligible for any refunds.

d. Tifola's decision of cancellation of order shall be final and Tifola shall not be liable for such cancellation(s) whatsoever;

f. Replacement or Refund of the Nutrition Product can be made in cases where the Nutrition Product(s) delivered to the Customer do not match the Order; or the Nutrition Product(s) delivered are past or near their expiry date as per applicable law ; or Nutrition Products which were damaged (includes unsealed) during delivery or wrong order is delivered. Please note, do not accept the delivery of any Product which has a tampered seal. If after opening the Nutrition Product package, the Product is found to be damaged, ther resolution will be provided without Merchant(s)’ permission, unless otherwise provided under the applicable law.

h. Upon receiving the return request, Tifola shall first verify the nature of the request, and may request image(s) of Nutrition Product mentioned in the return request to validate the authenticity of the return request. Once verified that the claim is genuine, Tifola may require the Customer to return the Nutrition Product to such person and at such time as may be intimated by Tifola. The Customer will be required to pack the Nutrition Product(s) in the original packaging before collection.

i. Once the Nutrition Product is returned, the same shall then be verified to check whether it matches the description raised in the return request by the Customer; and/or if the seal is intact; and/or if the Nutrition Product returned is in a non damaged condition. Tifola shall process the refund or replacement only after it has received confirmation from the concerned Merchant with regard to the genuineness of the return request. Refund will be initiated within 07 (seven) days from the verification of the return request.

j. In the event You have provided incorrect particulars, e.g., contact number, delivery address etc., or that You were unresponsive, not reachable or unavailable for fulfillment of the services offered to You, You will not be eligible for any refund or replacement.

k. Any complaint, with respect to the Order which shall include instances but not be limited to spillage of Nutrition Product, foreign objects in Nutrition Product, delivery of the wrong order or, poor quality, You will be required to share the proof of the same before any resolution can be provided.

l. You shall not be entitled to a refund or replacement in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Merchant on a best-efforts basis.

m. Refund Process: After undergoing verification by Tifola, refunds will be processed in the same manner as they were received, provided that the refund request is deemed genuine. Unless Tifola credits have been issued as refunds to the Customer, the refund amount will be credited to the customer's account in accordance with the policies of their respective banks. The amount of the refund will be determined based on the package purchased or utilized by the consumer. For instance, if a package was purchased with a special discount or if a package was available at a reduced price, and the consumer requests a refund before fully utilizing the package, the package will be categorized by Tifola based on the tiffins used. The remaining amount will then be calculated and refunded accordingly.

n. Products not eligible for Return: Unless otherwise provided under the applicable law, the Nutrition Products shall not be eligible for a return or replacement under cases where the Nutrition Product has been opened, used or disfigured; If the Product is tampered; If the packaging and/or packaging box and/or packaging seal of the Product has been tampered with; If the packaging on the Product and/or the detail page of the Product mentions that the said product is non-returnable; Any accessories/freebies supplied with the Nutrition Product are missing; If the Nutrition Product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of the said products by the Customer from the Delivery Partner; If any damage/defect which is not covered under the manufacturer's warranty. If the product is damaged due to misuse. Please note that the Nutrition Product would not be eligible for return in case of issues/claims related to allergies. The Customer should consult with a doctor/medical expert before purchasing the Nutrition Product.

o. However, Tifola may accept a return request if the Nutrition Products are defective, deficient or spurious or misbranded.

p. It shall be the sole discretion of Tifola to decide whether the product is eligible to be returned or not and Tifola’s decision shall be final and binding on the Customers.

Cancellation and refund policy:

a.You acknowledge that (1) your cancellation, or attempted or purported cancellation of an Order or (2) cancellation due to reasons not attributable to Tifola, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of Tifola to place that Order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value. You hereby authorize Tifola to deduct or collect the amount payable as liquidated damages through such means as Tifola may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order

b. There may be cases where Tifola is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Tifola, Restaurant Partner/Store or Delivery Partner. In such cases, Tifola shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you.

c. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.

d. Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.

e. You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.

f. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.